Effective Date: October 1, 2023
At Witch & Cats – Cute Match 3, we strive to provide our users with the best gaming experience. However, we understand that there may be circumstances in which you are not completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted, the process to request a refund, and the limitations that apply.
Refunds may be issued for in-game purchases if a technical issue, error, or unauthorized transaction has occurred. To be eligible, you must request a refund within 14 days of the purchase date. Refunds will only be considered for purchases made directly through our platform.
To request a refund, please contact our support team at support@singlegames.online and provide your order number along with a detailed explanation of the issue. Once we receive your request, our team will review it and, if approved, process your refund to the original payment method. Please note that the refund process may take several business days, depending on your bank or financial institution.
Certain items are not eligible for a refund, including:
In the event that we discontinue a service or in-game feature, we will review all transactions associated with that service. Refunds may be provided at our discretion, subject to a thorough evaluation of the circumstances.
If you disagree with the outcome of your refund request, you may escalate your concern by contacting our customer support team. We are committed to resolving disputes in a fair and timely manner. In certain cases, disputes may be subject to mediation or arbitration in accordance with applicable laws.
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page along with the updated effective date. We encourage you to review this policy periodically to stay informed about our current practices.
If you have any questions or concerns regarding this Refund Policy or the refund process, please contact us at support@singlegames.online. Our customer service team is available to assist you with any refund-related inquiries.
By making a purchase on our platform, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.